RETURNS POLICY
Returns and refunds
The following terms only apply to goods and services bought via the Website or via Amazon.co.uk. For Plumen goods bought from any other outlet please refer your request to the outlet from which you bought it.
i. Return of non-faulty goods
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. To qualify for a refund as a result of such a cancellation you must contact us in writing within seven days of taking delivery. To do so please email us at plumen@hulger.com with the subject Plumen Return, stating the Order ID number (which you can find in your order confirmation email from plumen@plumenshop.com or Amazon.co.uk), your name and address, the date you placed the order and giving your clear instruction to cancel the order. We will then send you a Cancellation Reference Number by email.
In addition, if the order has already been dispatched:
- we must receive the item at our Plumen Returns Address within 7 working days after delivery with the Cancellation Reference Number clearly marked on the outside of the package. We recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product and all delivery costs will remain your responsibility until it has been signed for at our returns address. We do not accept responsibility for products lost or damaged in the post; and
- when we receive it at our Plumen Returns Address the item must be unused and in its original, saleable condition, complete with bulb and packaging. This includes packaging items like the internal packaging.
If the conditions above are met in full we will issue a refund to the method of payment used to pay for the item.
If we receive a returned item and the conditions above are not met in full then we will be unable to issue a refund. In this case we will contact you to organise the return of the item at your expense.
ii. Return of faulty goods
We guarantee all our light bulbs for two years and will replace or refund faulty items if returned and received at our returns address within two years of delivery and in accordance with the above returns process.
For all non-light bulb items, We guarantee these products for one year and will replace or refund faulty items if returned and received at our returns address within one year of delivery and in accordance with the above returns process.
If the fault is not confirmed (at our absolute discretion), the fault is not due to a technical failure but rather user handling or the conditions above are not met in full we reserve the right to not issue a refund or replacement. In this case we will be in contact to determine whether you wish the item to be returned to you at your expense.
This returns policy does not affect your statutory rights.
iii. Plumen Returns Address
Please send items to be returned to the following address. Please note that unless the returns policy above is followed exactly we will not be able to process your return and accept no liability for any items you send to us.
Plumen Ltd, Top Floor, 8 Elder Street, London, E1 6BT, United Kingdom.
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