Returns Form Plumen tests all its products at point of manufacture, but in the unlikely event that your bulb has a fault then please fill out the form below. We will contact you within five working days to arrange a replacement. Customer details Preferred way to contact you? ---PhoneEmail Installation address About the product Date of purchase About the product If purchased from Plumen, what is your order number? Batch Code Number (this is written on the base of the bulb or on the label inside the Drop Cap - in the format 08/0910) About the problem Postal address for replacement items(if different from installation address) Once you submit this form we will be in touch within five working days. There is no confirmation email sent.