Shipping Info

Order Handling & Shipping

Orders placed online are prepared within 3 working days (subject to stock availability) and then dispatched with the courier you have selected at the checkout. If your order is urgent, please contact us at info@plumen.com and we will try our best to accommodate your request. We recommend that you check your order thoroughly once received and inform us immediately of any damages or missing items.

The Shipping cost given at the checkout does not include any Duty or VAT payment that the shipment may incur from any orders outside the EU once dispatched from the UK.
In addition, any deliveries to Canada will be shipped from the USA and may likely incur additional Duty payment upon customs clearance. If you wish to inquire further into a specific country for delivery details and additional fees, then please email info@plumen.com.
Plumen advise that customer wait to receive their order in full and double check that all goods have been received before booking an electrician to install, We cannot reimburse any call out charges or cancellation charges that you may incur.

UK and Europe Delivery

Orders placed online are prepared within 3 working days (Monday-Friday) and then dispatched with the courier you have selected at the checkout. Please note we are only able to dispatch on working days between 9am to 12pm.

We do not dispatch orders at weekends or bank holidays.

All orders shipped via Royal Mail may take up to 15 working days and can take up to 21 working days during busy seasons. Please note this service is untracked and so we will not be able to send over a tracking number for this service.

If your order has not arrived after this time then please contact info@plumen.com so that we can investigate with Royal Mail.

All orders shipped using Interlink Tracked service may take a maximum of 7 working days. Should you wish to receive tracking information, please email info@plumen.com with your order number.

Bespoke items and Designer Collaboration Products may take up to 14 days to be dispatched and all bespoke are dispatched from our UK warehouse (dependant on quantity and order size).

North America Delivery

All orders within the USA are dispatched using Fedex Ground and USPS, please allow up to 7 days transit from our Los Angeles warehouse. For Canada and Mexico, we use USPS service. All order tracking information will be emailed directly to you upon dispatch.

Accessory products will be dispatched from the UK so please allow up to 14 working days for these to arrive.

Rest of the World Delivery

All other orders are dispatched using USPS, Hong Kong Post and other local post services.

Please allow 7 to 14 days transit time depending on your location.

If you wish to receive tracking information, please email info@plumen.com, stating your order number.

SPECIAL DELIVERY REQUIREMENTS

If you would like to upgrade to faster delivery or choose your own preferred shipping method or courier (at cost) including pallet delivery, please email info@plumen.com and we will try our best to accommodate your request.